Support was the worst part—waiting and repeating endlessly
Reflecting on my experience with their support, the biggest issue was the constant waiting and repeating myself. Whenever I called for help, the telephonic support took ages to even grasp the problem I was explaining. Each interaction felt like starting from zero because they didn’t seem to have a detailed record of my prior calls. The dialing software and database features worked decently on their own, but the interruptions due to unresolved problems and slow responses from support really affected my patience. The updates were automatic but sometimes led to changes I wasn’t prepared for, and I had to reach out for assistance again. The invoicing process also had its share of confusion, yet every time I called about it, I had to provide the same information repeatedly. It’s frustrating to deal with such inefficiency when trying to get clear, timely answers. Weeks after, I still remember the long hold times and the repetitive nature of the communication. It overshadowed many positive aspects of the software and training. Looking back, the one standout negative was absolutely the poor communication flow and prolonged waiting that made me question if I should continue using the service.