Support was the part that stood out when things went wrong
I bought this software hoping for a smooth transition from previous systems, and while a few things went well, the sales and pre-purchase process left me with mixed feelings. At first, the sign-up and payment steps were straightforward, which I appreciated because dealing with invoices often causes delays. However, once I started using the software, I ran into a few glitches, especially with the calling tools and dialer where some calls wouldn’t connect properly during busy hours. What really stood out positively was the way support handled these issues. The telephonic assistance was quick to pick up and seemed eager to help resolve problems. They didn’t just take my complaint lightly but actually followed up multiple times until the problems lessened. Training materials were present but didn’t cover all the things I stumbled over, so I had to figure some parts out on my own. Updates were automatic, but sometimes they introduced unexpected changes in interface that made things confusing for a bit. Overall, it was a mixed experience but at least there was one strong positive — the support team’s responsiveness and helpful attitude.