Support was the only slightly helpful aspect

Support was the only slightly helpful aspect

I found the support and communication aspects quite disappointing. Throughout the onboarding process, I was left to figure out most things on my own, which was frustrating given that I expected more comprehensive assistance after signing up. The written materials were often unclear or insufficient for complex issues, forcing me to rely heavily on trial and error. However, I must acknowledge that when I finally connected with telephonic support, the representative was polite and attentive. Despite this, the lack of proactive guidance was a significant downside and made me question the overall value of the service in terms of communication support.