Support was the only highlight compared to my previous experience
Honestly, the support at WFHI was way better than what I’ve dealt with before, and that really stood out. I mean, the telephonic support was pretty responsive, which isn’t something I always get elsewhere. But beyond that, the communication felt a bit inconsistent, and sometimes I felt like I was chasing answers for simple things that should have been clearer from the start. Their training seemed decent on paper, but I ended up feeling a bit lost because the onboarding didn’t match what I was expecting from the initial description. The dialer was awkward to use compared to other software I’ve tried, and some of the automatic updates actually made my workflow slower until I adjusted everything. Also, the database feature, though fine in theory, felt cluttered and hard to navigate in real time. Signing up was okay, but invoicing was confusing with a few unclear steps that made me hesitate before transferring payments. I hate having to repeat myself over and over on calls just to get a straightforward answer, which happened a couple of times. So yeah, while I’ll give credit where it’s due for their call support, the rest of the experience left me scratching my head more than once. I wanted something smoother overall.