Support was the only bit better than before
Compared to the other platform I used earlier, this one felt overly complicated and frequently glitchy, which made me frustrated most of the time. The software seemed slow in loading the database and sometimes I experienced lag in the calling tools which reduced efficiency significantly. The onboarding was just average and training didn’t seem well organized compared to what I was used to. On the bright side, the telephonic support was responsive, which made it possible to get some of the pressing issues resolved quicker than I expected. However, the invoicing and payment process was also confusing with several unclear steps. The sign-up flow didn’t really stand out either. Overall, it felt like I gained only minor benefits here and I’m not sure the extra effort was worth it.