support was the one good thing
I was kind of hopeful before trying the WFHI software and training, but honestly it wasn’t that great for me. Starting off with sales and pre-purchase, I found the information a bit confusing and not super clear on what exactly I was getting. The sign-up flow felt rushed, and I struggled to figure out all the features and how they would suit me. The training felt like it could have been better structured to help new users get comfortable quicker. Still, I have to say the telephonic support stood out as the one positive part. When I reached out to them, the team was friendly and tried to help even if they weren’t able to solve all my issues right away. Database and dialer features, though, felt bulky and not very user-friendly. Payment and invoicing, while eventually manageable, again lacked clarity up front, so I spent quite a bit of time just trying to understand the process. Overall, I wouldn’t say I’m thrilled, and if I needed help again next time, I’d probably expect similar frustrations. It’s okay if you want to try, but don’t expect it to be all smooth sailing from the sales side to actual use.