Support was the most frustrating part
I was excited to get started with WFHI's platform but found myself really struggling when it came to getting support. On the one hand, the documentation was somewhat helpful and I appreciated the regular updates pushing through fixes. The sign-up was straightforward and I managed to figure out the basic setup. However, when I ran into issues with the dialer and the database syncing, the support communication became a nightmare. It was really hard to find the exact answers I needed quickly; the replies were delayed, and sometimes I felt like I was passed around from one agent to another without resolution. The invoicing was clear and timely, which was a plus. But overall, the difficulty in reaching a knowledgeable person or getting a clear explanation stood out the most, making the whole experience frustrating. I expected better support from a paid service like this, especially for something as critical as running remote workflows.