Support Was the Biggest Letdown in Onboarding
From the beginning, the training and onboarding experience was below expectations, but the most frustrating aspect was the responsiveness of the support team. Despite repeated attempts to get help with issues in the software setup, responses came late or were incomplete, leaving me stuck and unable to progress smoothly. The training materials on their own weren’t sufficient, and without timely support, I could not resolve various glitches with the dialer and database access. It felt like the process was designed with minimal human intervention, which posed a real challenge. The sign-up and payment processes went okay, but the lack of active guidance during onboarding made the whole experience more tedious than it should have been. I was hoping for a more responsive helpdesk that could expedite the learning curve, but sadly that wasn’t the case here.