support was surprisingly patient even when things went sideways
I’ve dealt with support lines before where you explain your problem only to be put on hold or transferred endlessly. This time, when there was an issue with the dialer and it wasn’t syncing properly with the database, the team was actually patient and walked me through it calmly each time I called. I was surprised because usually when things go wrong, it becomes a hassle. The explanations were clear enough that I could repeat what they said and follow the instructions without getting lost in jargon. Although it took a few calls over the week to get full functionality restored, I felt like they genuinely wanted to fix things rather than just brush me off. The invoicing questions I had were also handled smoothly over the phone, so I didn’t feel the need to email back and forth. It was clear they knew their software and knew how to help when it malfunctioned. Even though it was frustrating that the problem happened at all, the support softened the blow by simply being reliable and communicative.