Support was supposed to help but mostly one-off setup only
The support emphasized setup help, but beyond the initial calls, ongoing assistance felt almost nonexistent. It seemed like I was only getting help one time while configuring the software and dialer during onboarding. Once that phase ended, getting answers to daily problems or questions was very difficult. I expected telephonic support to remain available for ongoing issues, but that wasn't my experience. The setup process itself was okay, but the inability to get continued guidance left me frustrated after paying for the service. This lack of prolonged communication and clear follow-up support was the main problem. Automatic updates didn't help since instructions weren't provided well, and I struggled to adjust alone. Overall, I felt the one-off support promise was overstated and the service disappointed me.