Support was straightforward but wait times surprised me
I generally liked how the support team communicated when I had questions about the database feature and the dialer setup. The staff was pleasant and willing to help. What surprised me though was the amount of waiting required to get through to telephonic support on a few occasions. Also, there were times when I had to repeat some details I thought I had already shared, which felt a bit repetitive. Despite this, the steps to onboard and understand the software were mostly clear. The automatic updates kept the system current without any extra effort on my part, which was convenient. Billing and payment were handled smoothly, with no confusion about invoices or due dates. So while the overall support experience was positive enough to keep me using the service, the delays and minor repetition made it less seamless than I had hoped. I expect the waiting time could improve as you grow your support resources.