support was straightforward but some delays in responses
I found that getting help from telephonic support was a generally straightforward experience which was good. The support team answered my queries clearly without too much jargon, which helped me understand the issues better. They managed to point me to useful resources and guided me through a few features I was struggling with. However, there were some delays in getting responses during busy times which was a bit frustrating because I had to wait longer than I expected. Overall, the communication with support was effective enough for me to resolve what I needed, but I think a quicker turnaround on calls or messages would make the experience smoother. Despite the wait, having access to knowledgeable support made it easier to work through the software and I appreciated the assistance when it came.