Support was steady, but some things were slower
The support experience was mostly positive overall. I felt confident reaching out on several occasions and was helped promptly with the calling tool issues I faced. Phone support was friendly, and they explained the database features clearly enough. However, there were a few moments when responses took longer than I expected, which was slightly frustrating because I needed quick fixes at work. Despite that, the clarity of communication by the end helped me feel comfortable using the platform actively. One downside was that some follow-up calls didn't happen when promised, but the quality of advice during live support calls was good. So while there were small hiccups, by the conclusion of my inquiries, I trusted the support team was capable and reliable. This balance makes me comfortable continuing with WFHI, though I’d welcome a more consistently speedy response next time.