Support was somewhat helpful but confidence didn’t build
My experience with WFHI’s support and communication had its ups and downs. When I first reached out to their telephonic support, the representatives were polite and managed to resolve a basic query about the dialer. That was a positive aspect for me. However, as I progressed, I found that the responses became slower and less detailed, which did not help me to gain confidence in using the software. The training and onboarding materials did not fully equip me to utilize all features, making me rely heavily on support. Unfortunately, the uncertainty persisted, as follow-up interactions often left me waiting without clear answers. The invoicing and payment process was straightforward and did not add to my worries. Altogether, I felt the initial help was fine, but that was not enough to sustain a good level of confidence for long-term use.