Support was somewhat close to what I expected
I had fairly normal expectations about the support and communication provided. When I reached out, the telephonic assistance was polite and answered most of my basic questions, which matched what I thought I would receive. Yet, I was hoping for a slightly quicker response time, especially for issues that seemed urgent at the moment. The follow-up on some training queries wasn’t always immediate, which made me feel like I had to wait more than I preferred. Still, the overall experience was balanced because the team was helpful when they did respond and the explanations were clear. I didn’t find the support to be remarkable, but it wasn’t problematic either. The automatic updates were applied without much disruption so that part was seamless. Overall, I have a lukewarm but fair opinion—neither very impressed nor deeply unsatisfied.