Support was sometimes there, sometimes not — tricky to rely on
I found the responsiveness of the support teams a bit of a mixed bag. On one hand, when I called telephonic support during working hours, the representatives were polite and clearly trying to assist with my queries. They explained the steps to use the dialer and database features, and answered questions about the training modules. On the other hand, there were long waits before getting through on a few occasions, particularly outside peak hours or during weekend periods. Sometimes responses took longer than I had hoped, which was frustrating when I was trying to get through onboarding quickly. The automatic updates seemed to roll out mostly without causing trouble, but when I did encounter a bug, getting help wasn’t as straightforward as I would have liked. While the payment and invoicing process was generally smooth enough, the one point where I really needed help fell into a gap where support was slow to respond. In short, I would tell a friend that the support is courteous and can be helpful, but it isn’t consistently dependable. You might get lucky, or you might find yourself waiting longer than you want.