Support was sometimes helpful, but often slow or lacking
Over the first week of using the WFHI software, I noticed that telephonic support was inconsistent. There were times when getting through to a human agent took longer than expected and the troubleshooting advice did not always resolve the issue that I faced. However, when the support was available, I found them courteous and fairly knowledgeable about their system, which I appreciated. The database feature generally worked fine on a day-to-day basis, but occasionally I found the dialer unresponsive or lagging during calls which disrupted my workflow. Automatic updates were installed quietly in the background and did not cause interruptions. I was able to complete the onboarding flow without major issues, but I had to spend extra time reading online help articles due to lack of immediate support. Signing up and payment were straightforward with clear invoicing. Overall, the product could be useful if support improves, but for now, the slow and sometimes unhelpful communication made me somewhat frustrated during daily tasks. I grant that their software had good features, but support failed to keep pace, which lowered my overall experience.