Support was sometimes helpful but also quite unpredictable
Overall, my experience with WFHI's support has been a bit of a mix, which surprised me considering their claims. On one hand, when I contacted them with software bugs or questions about the dialer behavior, some responses were clear and solutions practical, helping me continue workflow without much delay. But on the other hand, the consistency was lacking. There were days when I felt like I was repeating issues already addressed, and other times when I couldn’t get a hold of anyone for hours. The telephonic support has moments of both excellent and frustrating pauses, somewhat dependent on timing and the problem’s complexity. While I certainly appreciate the times they helped me efficiently, these unpredictable fluctuations made my overall impression ambivalent. I guess I'd want more steady communication to feel fully confident in their day-to-day support system.