Support was solid, with a tiny hiccup
I’ve had to reach out to the telephonic support a couple of times during the onboarding and initial setup, and overall, the experience was pretty positive which is why I’m giving four stars. The team was patient and walked me through setting up the calling tools and helped configure the dialer feature, which was key since I’m not very tech-savvy. The responses, however, sometimes took a little longer than I expected, especially when I needed help on a weekend. But once connected, the clarity in communication made it easy. I think if I run into issues again, their support will come through, but maybe not instantly every time. The software updates pushed automatically, so I didn’t have to worry about staying current, which is a big plus. So, would I call next time? Yeah, likely, but I might plan a buffer for response times. Still, good overall, and the process generally didn’t leave me frustrated.