Support was solid, though ongoing setup needed a bit more clarity
When I first started with the onboarding process, I noticed that most of the initial setup felt quite one-off, with clear steps for integrating the calling tools and database. The initial telephonic support was helpful in walking me through these early phases, especially making sure the dialer and software access were aligned with my workflow. However, I did realize that certain updates and configurations required periodic adjustments, which meant the setup was not entirely 'set and forget.' While the automatic updates ran smoothly without disrupting my work, occasional tweaks to remain in sync with them were required. This ongoing aspect was manageable but slightly more involved than I had anticipated. Overall, the clarity of invoicing and payment processing was reassuring, with no surprises there. My small reservation is just that I expected it to be more hands-off after the initial setup phase, but in reality, some attention is needed regularly. Still, the priority assistance was responsive, which made these tasks less daunting. I definitely appreciated the balance of one-off help and continued support throughout my usage, even if it did require me to be a little more proactive in certain areas.