support was solid but self-help needed too
I found the support quite helpful overall but had to figure out quite a bit on my own too. The telephonic support team was responsive and clear, which made it easier when I called for issues with setting up the dialer. However, the documentation and in-app help didn’t quite cover every detail I needed during onboarding, so I spent extra time troubleshooting some features like the automatic updates. It feels like they expect users to already know some stuff or have prior experience, which wasn’t always true for me. The calls to the support line were paced well, no long waits, but the initial sign-up and invoicing process was a little confusing to understand without asking. Once I got into the swing of the database feature and calling tools, things worked smoothly. I appreciate the priority assistance being available when needed; that really helped with more complex questions. Overall, I’d say the support shines when you actually reach someone, but it wouldn’t hurt to enhance the initial onboarding guidance so I could spend less time figuring things out by myself. Still, the experience was positive enough that I’m planning to continue with their software.