Support was solid but onboarding took longer than expected
When I first reached out to telephonic support, I found the staff helpful and patient while walking me through initial questions about the calling tools and database. They were clear and thorough, which was reassuring. However, the entire onboarding process took a bit longer than I would have ideally liked. Setting up the dialer and familiarising myself with the automatic updates felt like a gradual learning curve. On the other hand, the invoicing and payment process was streamlined and didn’t require much intervention from my side, which balanced out some of the onboarding delays. So while the good part was definitely the responsiveness of the support team and their willingness to assist, the longer time to fully get things going stood out to me. I’d say the trade-off was acceptable because the quality of assistance gave me confidence and didn’t leave me stuck at any point. In summary, the experience was mostly positive but the time it took to get fully operational with all of the software features was a noticeable factor.