Support was solid but missing continuous check-ins
The support I received from WFHI was impressive in terms of what they did during the initial setup versus the ongoing assistance. They were very responsive when I had to configure the dialer and database features, resolving setup issues in a couple of calls. That initial phase felt very hands-on and helpful, which made the onboarding smoother than I expected. However, after the setup was complete, the ongoing support shifted to a more reactive mode, meaning I had to reach out whenever I encountered a problem instead of receiving routine check-ins or proactive tips. This might be fine for users who are comfortable troubleshooting themselves, but I missed that continual guidance which can be important when the software updates automatically and adds new functions. Basically, the support was great for getting started but a little lacking in follow-through over time. I would wish for more regular communications or reminders about new features and how to make best use of them to keep the workflow optimal. Despite that, the initial help was very thorough and made the system easier to adopt quickly.