Support was solid but confidence came late
I found the telephonic support service generally helpful, and they did address my queries fairly well. What stood out was how they took the time to explain some technical points patiently, which made me feel less anxious about using the software. That said, it did take several calls over a few days before I felt fully confident in handling the system by myself. The initial responses were a bit slow, and sometimes I needed to repeat my concerns, which was frustrating. By the end, though, the consistent support gave me peace of mind that I could rely on them when needed. The communication wasn’t flawless from the start, but the genuine effort to resolve my problems was noticeable and appreciated. So overall, support was a bit of a back-and-forth, but eventually it became a strong point in my experience.