Support Was Solid Around Dialer Issues
Reflecting on whether I’d seek help again, the one thing that went well was the telephonic support when I needed assistance with the calling tools and dialer—they were responsive and the team communicated clearly. But I’m unsure if I’d always need that level of help or if the training and onboarding will be enough going forward. Some parts of the database feature were confusing despite explanations, and I had to call in more than once to get clarification. The automatic updates didn’t disrupt much, which was good, but the onboarding flow could have been smoother so that fewer questions arise. Overall, support impressed me with responsiveness on certain technical issues, but I’m still thinking if the experience will be easier the next time or if I’ll have to depend on them again. So I rate it fairly in the middle, because both good and frustrating moments coexisted during my use.