Support was slower than I expected; unsure if I'll do this again
I initially expected the onboarding support and communication process to be much quicker and more responsive. From what I had read and understood before signing up, I thought I would be able to get started smoothly within a day or two. However, it actually took significantly longer to get the software properly set up and to get clear answers on some of the calling tool functionalities. While the automatic updates worked fine, the telephonic support was not as responsive as I had hoped, which delayed my progress. In comparison, other services I've used have had more hands-on onboarding support. I did appreciate that once I finally got going, the invoicing and payment steps were straightforward. Still, the initial delay in assistance makes me uncertain about whether I would choose to go through this process again.