Support was slower than I expected, honestly
I have to say that my experience with WFHI's telephonic support left me somewhat disappointed. When I encountered issues trying to navigate the database feature and configuring the dialer tools, I reached out to the support team expecting prompt assistance. However, the response times were longer than I anticipated, and sometimes my queries felt like they were not fully understood or addressed adequately. While I appreciate that the staff were polite and tried their best, the delays and occasional miscommunication made it frustrating to resolve minor technical problems. On the positive side, the automated software updates did run smoothly and reduced some potential difficulties. However, I would have preferred quicker and more effective communication channels, especially during the onboarding phase when clear guidance is crucial. If I were advising a friend, I would say this aspect needs improvement for a more seamless user experience overall.