Support was slower than I expected, although tech knowledge was good
I had some expectations about the telephonic support from WorkFromHomeIndia based on what I read before signing up, but my experience was mixed. The support agents I spoke with had decent technical knowledge and could eventually help with issues, particularly with the dialer tool. This part was fine and got resolved happily. However, the waiting times on calls were longer than I had hoped, and sometimes I found it hard to get a clear answer promptly. This was a bit frustrating, especially when I needed quick help to avoid interrupting my workflow. Communication clarity was good once connected, but the accessibility did not meet what I had expected based on the onboarding documents. I had hoped for a bit more proactive updates or contact about software changes rather than relying only on me calling in. Overall, while the technical help was competent, the support experience did not fully align with my expectations beforehand and felt a bit slow for time-sensitive needs.