3 out of 53 of 5Verified customerSupport and communication
Support was slower than expected, but still usable
Compared to other services I have used, the telephonic support here has been a bit hit-or-miss. On the one hand, I appreciated that the representatives were knowledgeable when I finally connected with them, providing detailed answers that helped me solve issues with the dialer and database features. On the other hand, the wait times were longer than I expected, and sometimes I found myself repeating information multiple times to different agents. The training modules and automatic updates, however, were handled much better than the support. I might use their services again if the software fits my needs exactly, but I hope the response time improves because that was a bit frustrating this time around.