Support was slower than expected but onboarding did improve at points
My expectations were that telephonic support and onboarding assistance would be prompt and helpful from the start, but unfortunately, the experience was not quite as smooth. I anticipated a quicker response time and a more guided initial setup based on promotional materials. Instead, it took several days to resolve basic queries about software setup and dialing tools. That said, support did improve after the first three days; once things got going, the assistance felt more consistent and informative. I appreciate that the support team was eventually able to help me understand how the auto update feature worked and guided me through the billing questions. Still, the initial delay created frustration and made me question the efficiency of their communication channels. The onboarding materials were reasonably clear but not as engaging as I hoped. Comparing what I expected versus what happened, the process started off slower than anticipated but eventually some good help was available, making the overall journey a mixed experience instead of straightforward.