I initially thought support would be very quick and detailed based on the description when I signed

I initially thought support would be very quick and detailed based on the description when I signed

I initially thought support would be very quick and detailed based on the description when I signed up. However, when I needed assistance, the response time was slower than I had imagined, which was quite surprising. On the positive side, when I did get help, the agents were polite and explained things clearly, which I appreciated. But the delay in getting to that point was frustrating, especially when dealing with the dialer setup and some billing questions. The invoicing process itself was well-organized and easy to follow, which satisfied the expectations I had about the administrative side. The automatic updates happened without any disruption too, so that part was fine. What surprised me most was that the communication pace didn’t match the sense of urgency I thought would be there for timely support. In summary, the experience was mixed—not quite what I expected going in but with some redeeming moments that balanced the slower response overall.