Support was slower and less helpful than I expected
When I first signed up, I expected telephonic support to be more responsive and helpful, based on what I read about WFHI. Unfortunately, my experience was quite different. When I encountered difficulties with the dialer configuration and other features, getting through to a support representative took longer than anticipated. Once connected, responses were sometimes generic and didn’t address my specific issue fully. Compared to other services I've used in the past, this felt like a step down in terms of communication efficiency. On the positive side, when support did engage, they were polite and tried to assist as much as they could, though often the solutions required multiple follow-ups or figuring out workarounds on my end. The sign-up and billing process was smoother, but when urgent technical help was necessary, the delays and lack of tailored advice made the overall experience frustrating. I would describe the support as well-meaning but not quite meeting the expectations I had from promotional promises or initial information.