Support was slow when things went wrong, which surprised me
I had a few issues during my usage, and I expected the support to be more responsive and proactive. When the dialer malfunctioned mid-week, I reached out via phone expecting a quick resolution. Instead, the responses were delayed, and I often felt like I was just waiting without any clear updates. The telephonic support personnel were polite but didn’t have immediate answers, which caused frustration. On the plus side, once the problem was identified, the software received an automatic update that fixed the issues fairly well. So, I can say the technical side was fine, but the communication throughout the incident left much to be desired. I would have appreciated clearer timelines or priority assistance when critical features stopped working. This experience was a bit surprising given the overall promise of smooth service.