Support was slow to respond, but payments process was clear
You provided clear instructions during the payment process, which I appreciate because it made billing straightforward. However, your telephonic support was slow and unhelpful when I needed quick assistance during the setup phase. I had to wait a long time on calls and emails before receiving any useful guidance, which caused frustration. If I require support again, I am unsure how efficient or timely the help will be, given this initial experience. The software and onboarding work fine on their own, but the communication from your team needs to improve significantly. The slow support was the biggest issue I faced, although the payment and invoicing system itself was clear and worked as expected from the start. I hope you can fix these communication problems so future users don’t experience the same delays and inconveniences.