Support was slow to respond, but at least they tried
I found the support communication to be somewhat disorganized. The steps they suggested felt out of order, which made solving even simple software access problems more complicated than they should be. For example, when I contacted them about issues with the dialing tool, the instructions I received contradicted what was later advised. While the telephonic support did respond eventually, the lack of a clear procedure meant I had to wait and repeat myself several times. On the positive side, the person I spoke with was polite and tried to help within the limits they were given, so that aspect was handled reasonably well. However, it might have saved me a lot of time if the support processes had been laid out in a consistent, logical sequence. The overall communication seemed slow at delivering the most efficient resolution and made the experience more frustrating than I expected. Still, I appreciate that they did not dismiss my concerns outright and worked with me to some extent.