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Support was slow to respond, bohot awkward feel hua

2 out of 52 of 5Unverified experienceSupport and communication

Support was slow to respond, bohot awkward feel hua

Mujhe support team se baat karni thi urgent problem par, lekin response time bohot slow tha. Baar baar call karne ke baad, unka response mila, par wo bhi delay me tha. Support staff se communication thoda confusing laga, unhone jo explanations diye wo clear nahi the aur mujhe baar baar apni problem ko detail me samjhana pada. Dialer settings ke baare me toh pata karne me bhi time lag gaya, jo ideally quick hona chahiye tha. Sirf ye thik tha ki unhone follow-up me kabhi drop nahi kiya. Magar overall ye feel hua ki support responsive nahi hai jamane ke hisab se, aur main frustrated tha is wajah se.

Ramesh MitraMeghalaya, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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