Support was slow to get me started properly
I had quite a frustrating experience trying to get started with the software because it took much longer than I expected to get all the essentials working. While signing up was easy enough, using the calling tools properly required a few rounds of back and forth with support. Unfortunately, their telephonic support seemed overwhelmed as I had to wait on hold multiple times before speaking to someone. When I finally did get assistance, the explanations were sometimes unclear and I had to call again to clarify the same points. The database import feature also gave me issues, requiring repeated attempts to load my contacts correctly. Automatic updates happened without any notification, leaving me confused when features behaved differently suddenly. Payment and invoicing were the least problematic parts, as the process was straightforward and invoices arrived on time. Even though I like the concept, the lag in getting support meant I lost time and patience early on. For someone wanting quick startup and reliable help, this could be a significant downside. I hope they improve support speed and clarity soon so that new customers aren’t held up this way again.