support was slow so I couldn’t get timely help
I had to reach out multiple times about issues with accessing the software. While the support staff was polite, their response time was consistently slow, which just led to more frustration. I tried explaining the problems clearly, yet it felt like repeating myself with little effect. The dialer function was lagging, and even though I pointed it out, the fixes didn’t come quickly enough. Waiting on calls and emails just extended the disruption to my workflow. Automatic updates didn’t seem to solve the underlying problems either. The payment and invoice system was okay, but that’s about the only part that worked without hassle. Overall, I’m left with an unsatisfactory outcome due to delayed support responses and persistent access issues that were never resolved in time to be useful.