Support was slow; only speedy at finding the problem
I have to say, when things went wrong, the support did not make it easy. I ran into issues with the dialer not connecting as it should, and reaching someone on the phone took quite a few attempts. When I finally got through, it was a bit frustrating that the agent didn’t seem to have all the details ready to help quickly. However, one positive was that when we got talking, the person on the line accurately identified the root cause of the connectivity problem without much guessing. That was the only part that felt efficient, because the fix was straightforward once it was understood. Despite that, the overall experience felt patchy since the communication gaps and waiting times dragged things out longer than I expected. I ended up spending more time trying to get support lined up than actually fixing the issue with the software itself. Honestly, that lag in assistance made the whole process more annoying than it should have been, though I’ll say the problem diagnosis was on point and saved some hassle.