Support was slow, not very helpful overall

Support was slow, not very helpful overall

I tried reaching out multiple times to the WFHI support team via phone and email. The responses took quite a long time to come back, sometimes a day or more. When they did answer, the solutions provided were not very clear or complete. I found myself repeating the same problems because the agents seemed to miss parts of my explanation. The phone waiting times were long and the call routing was confusing. However, the support team did confirm my ticket was being handled, which was some comfort. Still, I expected better communication and faster replies. The tool itself worked fine but my experience with telephonic assistance and direct communication was disappointing enough to rate poorly.