Support was slow, explanations thode unclear aur complicated thi
Jab support se baat kari to sapport thoda slow laga as samay lagta tha problem samajhne aur solution dene mein. They did try to explain the calling tool issues and onboarding steps, lekin jo explanations diye they kabhi kabhi confusing the aur directly point tak nahi jaate the. Matlab, mujhe baar-baar puchna padta tha agar mai kis step ko sahi samaj raha hoon ya nahi. Yeh thoda frustrating tha kyunki mujhe laga hoga chhoti baat jaldi clear ho jayegi. On the positive side, support team was consistent in trying to help and unke paas patience tha. Lekin jab baat clear communication aur quick resolution ki aati hai toh yeh process kaafi lamba aur tedious feel hua. Main yeh bhi samajhta hoon ki training aur automatic updates ne mujhe kaafi cheezein khud seekh lene me madad ki, toh shayad support ki demand kam hoti agar initial onboarding zyada smooth hoti. Overall, mujhe laga support ka wait time aur thodi clarity zaroor better ho sakti thi, even though effort tha. Agar ye do cheezein improve ho jayein toh experience zyada positive ho jayega.