Support was slow, ended up figuring most things on my own
I found myself waiting much longer than expected when I tried to reach out for telephonic support. The time taken to get connected with someone who could help was quite frustrating. I had several questions regarding software features and payment procedures, and while the support staff was polite, the delay reduced the overall helpfulness of the service. Although the billing and invoicing system is relatively straightforward on paper, I ended up having to work a lot on my own to understand and configure the settings correctly. This required significant effort and time outside of the guidance provided. On the positive side, I did appreciate that the software is updated automatically, which eased some maintenance burdens. However, the slow response impacted my experience negatively, making me reluctant to rely on their assistance for future issues. It’s a decent product overall, but I do believe that the support turnaround time should improve for better customer satisfaction.