Support was slow despite good dialer performance
Before starting with WFHI, I expected the telephonic support to be efficient and timely, considering that was crucial for setting up the software and understanding the database features. Unfortunately, I found that while the dialer tool itself worked quite well and was reliable throughout the week, the support did not meet my expectations. Calls to support often had long wait times or delays in getting a clear response, which hampered my ability to resolve issues quickly. This mismatch made the overall experience frustrating since the software was capable but the support bottlenecked progress. Although I acknowledge the dialer feature stayed consistent and helped maintain workflow, the poor communication and lack of proactive updates from support diminished my confidence. I think to make this service more effective, the support response should be as dependable as the software features themselves.