1 out of 51 of 5Verified purchaseBilling and payments
Support was slow but the payment process was clear
The billing and payments part was straightforward with clear invoices and easy-to-understand steps, which I appreciated. Unfortunately, my attempts to reach support for payment-related queries were met with slow responses or sometimes no callbacks at all. This lack of responsiveness caused unnecessary delays and frustration, as I needed clarification quickly. The software updates and training materials were adequate, but when it came to real-time help, they fell short. I expected better telephonic support for billing issues especially, since payments are critical and timing matters. So, easy payment steps but slow support was frustrating in this respect.