Support was slow, but the invoicing process worked fine
Reflecting back, I found the support to be quite slow in getting everything started. It took a considerable amount of time to get through to someone who could actually help, and when I finally did, the solutions were not always straightforward. That meant my own progress was impeded, which was disappointing. On the positive side, the invoicing and payment processes were clear and efficient. I received my invoices promptly, and the payment steps were well explained which made that part stress free. It’s been a little while now, and despite the initial setbacks with support, I can say that the reliable invoicing gave me some peace of mind. Overall, the onboarding could have been quicker had the communication been more responsive. This experience has made me cautious about relying on support for urgent matters next time.