Support was slow, but one call stood out
I wasn’t very impressed with the entire support experience. It felt like whenever I raised an issue, the responses were delayed or generic. At times, I wondered if the people on the other side really understood the technical issues or just followed a script. However, I will give credit where it’s due — there was this one call where the support agent really took time to listen and walked me through the dialer setup in detail. That was a relief. Aside from this exception, communication felt lacking, and I found myself having to repeat my problem several times to different representatives. The onboarding was confusing partly because support wasn’t proactive enough in clarifying steps. The software itself seemed fine, but without timely guidance, I struggled more than expected. Payment and invoicing were okay, at least those worked without hassle. But overall, I expected more consistent responsiveness. That one helpful call reminded me that the team can do better, but it was an outlier in an otherwise frustrating journey.