Support was slow but not completely unhelpful
I was hopeful when I first signed up that I would get prompt assistance if I needed it, but unfortunately, the support wasn’t as quick as I expected. When I raised a few questions regarding the database tool and the dialer, the replies took a day or two, which felt quite slow for the kind of work I was trying to do. However, once the support staff responded, the answers were usually helpful and cleared up my doubts. The training materials and onboarding flow were a bit overwhelming to navigate initially, but I managed to get through with some patience. I would have appreciated faster updates or maybe some automated tips during the updates to avoid confusion. Still, the invoicing and payment went smoothly, so that part was fine. Overall, I’m mildly optimistic about continuing to use the service since the slow response is the main concern but not a total dealbreaker.