3 out of 53 of 5Verified customerSupport and communication
Support was slow but labels made sense
I reached out to WFHI telephonic support expecting quick responses, but it took almost a full day to get a callback. The waiting was longer than I hoped, which was inconvenient. However, when I finally spoke with someone, the communication was clear. The labels and terms used in the software and training were straightforward and made sense, which helped me navigate the system better. Even though support's response time was sluggish, the wording itself did not cause confusion and was consistent throughout the process. This combination gave me mixed feelings about how they handle user queries generally.