Support was slow but invoice process went well
When things went wrong with my account login, the support was unfortunately quite slow and didn’t really fix my problem quickly. I waited longer than I expected on the phone, and the person I eventually spoke with seemed rushed. It was frustrating because I needed help urgently but didn’t get a clear solution immediately. However, I will say the invoicing and payment process went well, it was straightforward and I was able to complete the payment without issues or confusion. Training materials were accessible but without much guidance, so that could have been better. The calling dialer worked fine after set up, and the database feature was okay once I got used to it. Overall, the software is decent but the handling of urgent support requests left a lot to be desired. I hope they can improve that because it really impacted my early experience.