Support was slow but follow-up was thorough
The responsiveness of the WFHI telephonic support team was quite disappointing initially. It took longer than I expected to get through to an agent, and once connected, the wait times for callbacks dragged out my resolution process considerably. However, the team did follow up thoroughly after our conversations, ensuring some of my issues with the dialer and database features were eventually addressed. Still, the initial delay in response was a major inconvenience that slowed down my workflow. The automated updates rolled out without problems, and the explained invoicing system was satisfactory. But in the moment, the slow support undermined the overall user experience. For those who prioritize quick assistance, this may be a significant drawback, though the eventual quality of support was acceptable after the wait.